Returns & Refunds
What are the return conditions?
Our return policy entitles you to return the product for any reason within 14 days counting from the day you received your package. However, the products should be returned unused and in their original packaging. When returning articles, please make sure to include the e-mail as we need it to process the returned goods. Please e-mail us your return request to firstname.lastname@example.org
How can I return my order?
When returning an item the customer is responsible for the shipment and costs. The WW2SHOP can only process a refund once we have received the products in good condition. We therefore advice you to always keep hold of your Track&Trace code and receipts.
* We will not refund the shipping costs when you are not at home or be able to pick it at a pick-up point. Once the package returned to our warehouse we will refund you the products so you can order again.
Send the return items with the completed return form to:
Prins Hendrikweg 12
3991 BT Houten
Can I exchange my product for a different item or size?
We cannot exchange products, if you would like a different size or product you can place a new order.
How long does it take to get a refund?
We strive to process your refund within five business days counting from the day we receive the products. However, do take into account that we are legally entitled to process refunds within 14 business days. Also, please note that - depending on the payment platform - it can take up to 5 business days for the money to be on your account.
When all items of your order are returned to us, we will refund you the total order amount plus shipping costs.
Can I cancel or change my order?
Cancelling or changing an order is possible within 24 hours.